Through Dexcom’s ongoing quality and accounting reviews, Dexcom recently identified certain lots of Dexcom G7 sensors originally designated as scrap and intended for destruction were stolen during the destruction process, then sold by third parties.
Scrapping limited amounts of sensors that do not meet Dexcom standards is a routine part of the company’s quality control process. Sensors identified as scrap are sent to a third-party vendor for destruction and recycling.
At this time, Dexcom has identified two lots of sensors that were stolen, sold, and used by some customers.
Dexcom G7 15 Day sensors are not impacted.
Users with sensors from affected Dexcom G7 lots (1725204004 and 1725069002) should not use those sensors and can call Dexcom Technical Support in the US at 1-844-478-1600 to request replacements.
Please refer to this page, which contains instructions on how to find your serial number.
Dexcom traced sales of this stolen product back to Pharmsource, LLC, who is not an authorized Dexcom distributor but supplies some independent pharmacies and DME distributors in the United States. Pharmacies that purchased product from Pharmsource should take extra care to review their inventory.
Dexcom's authorized distributors provide Dexcom G7 sensors to the largest pharmacy retailers and medical distributors in the United States and around the world. Pharmacy retailers and medical distributors who receive Dexcom product from authorized Dexcom distributors are not impacted.
Lot 1725204004: G7 sensors that are not properly sterilized have an increased risk of skin infection.
Lot 1725069002: G7 sensors from a lot with an elevated internal testing failure rate have an increased risk of having no sensor readings available or experiencing sensor inaccuracy that includes the potential for missed detection of a hyperglycemic event or incorrect treatment decisions that can result in patient injury, including medical intervention to prevent permanent injury or impairment.
Additionally, due to the unknown storage and handling conditions these sensors may have undergone during the distribution, these sensors may present additional risk.
Field safety notification - US